1
Lodge Complaint
Provide your contact details, select the relevant service and location, then describe your concern.
Official Nigeria Immigration Service Portal
Your Voice Matters. We Are Listening.
Lodge complaints, report service-related concerns and track responses securely through the Nigeria Immigration Service Public Complaint, Case & Response Management System.
Complaint Services
How can we assist you?
Select an option below to begin.
Lodge a Complaint
Submit a new complaint or report.
Track Your Complaint
Check responses using your reference number.
Simple Process
How It Works
Submit and monitor your complaint through a simple and transparent process.
2
Receive Reference
A unique complaint reference number and secure tracking number will be generated and sent to your email address.
3
Case Review
Your complaint is routed to the appropriate NIS office and assigned to an authorized officer.
4
Track Response
Use your reference details to monitor progress, read responses and follow the resolution of your complaint.
Public Service
A Transparent Complaint Resolution Process
PCCRMS supports timely handling, accountability and improved service delivery across the Nigeria Immigration Service.
Secure Submission
Complaints are securely captured and assigned a unique reference for identification and tracking.
Transparent Tracking
Follow the progress of your complaint and view authorized responses from NIS officers.
Timely Resolution
Cases are monitored against service timelines and may be escalated where required for appropriate attention.
Have a Complaint or Concern?
Submit your complaint through the official Nigeria Immigration Service complaint portal and receive a reference number for tracking.